To confirm an appointment online, a deposit of €30 is required per reserved one-hour slot (for example €60 for a 2-hour grooming).

This deposit is deducted from the total grooming price, paid at the salon. The final price depends on the actual condition of your pet's coat (knots, any detangling needed) and will be confirmed by your groomer.

You can cancel your appointment free of charge up to 48 hours before the scheduled time. The deposit is then refunded, minus €1.80 in actual bank fees withheld by our payment provider (not recoverable by the salon).

Example: for a deposit of €60.00 (2 slots), you are refunded €58.20.

After this 48-hour deadline, cancellation is no longer possible and the deposit is not refunded. For any exceptional situation, contact us directly at the salon.

To change an appointment that is already confirmed (date, time, service), contact us directly at the salon on 02 425 07 17 — changes cannot be made online, only cancellations.

If you do not attend without cancelling beforehand, the deposit is kept in full to cover the time reserved with your groomer.

If you are more than 10 minutes late without notifying us beforehand, we reserve the right to cancel your appointment and reassign the slot to another customer, with no refund of the deposit paid.